A new stone chip, scratch or parking dent can be frustrating, but not every mark needs the same response. The right next step depends on whether the damage is only cosmetic, has exposed bare metal, or may involve a structural or safety-related part of the vehicle.
Start with a clean, well-lit inspection
Wash and dry the damaged area so dirt does not hide the edges. Look from several angles in daylight. Check whether the mark is in the clear coat, has gone through the colour layer, or has exposed metal. If a panel is pushed in, also check nearby gaps around doors, the bonnet and lights.
Light surface marks
A faint mark that disappears when wet may be limited to the clear coat. These can sometimes be improved with professional polishing. Avoid aggressive rubbing compounds unless you know the paint thickness, because removing too much clear coat can make the finish worse.
Stone chips and deep scratches
If you can see bare metal, arrange an assessment sooner rather than later. Christchurch rain, road grime and coastal air can reach the exposed surface and allow corrosion to start. A small local repair may be simpler before rust spreads beneath the surrounding paint.
Dents near doors, lights or panel edges
A shallow dent in the middle of a panel may be suitable for paintless dent repair when the paint is intact and the metal has not stretched. Damage on a sharp body line, near a panel edge, or beside a light or door often needs a closer inspection. Misaligned gaps, a door that does not close normally, or a loose lamp should be checked promptly.
Do not judge structural damage from appearance alone
After a collision, damage behind a bumper or outer panel may not be visible. NZ Transport Agency includes structural condition in a WoF safety inspection and notes that structural rust is not allowed in certain areas. Its WoF guidance also explains that a WoF is a general safety check rather than a complete condition report.
Photograph accident damage before repairs
If the damage followed an accident and you may make an insurance claim, take clear photos and contact your insurer before authorising work. Consumer Protection recommends recording the other driver's contact, registration and insurer details where relevant. Review its car insurance guidance and your own policy.
A simple priority order
- Urgent: damage affecting safe operation, doors, lights, visibility, sharp edges or suspected structure.
- Soon: exposed metal, cracked paint, bubbling paint or early rust.
- Plan ahead: cosmetic dents and clear-coat marks that are stable and do not affect safety.
For a local assessment, photos or a repair enquiry, visit the MIG Panel & Paint page. The team can advise whether polishing, paintless dent repair, a localised paint repair or conventional panel work is the suitable next step.